This maintains proof you returned the item to the seller which ensures your refund. Learn more about return shipping for buyers. Can I return an item if my account is suspended? Can I return more than one item from my order?
Depending on the listing, you can return one item or multiple items. Here are your options:. If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back. Skip to main content. Enter the key words you want to ask for help. A dialog will open as you type your search terms. Enter your search term to display live search results.
Use TAB key to navigate results. To improve your help experience, please sign in to your account. How to return an item from your Purchase history Find the item in your Purchase history - opens in new window or tab and select Return this item. Select your reason for the return. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
Select Send. Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost.
When the seller replies, we'll send you an email with details of the next steps. Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item and the seller issues you a full refund — depending on their returns policy, this may or may not include the original shipping cost. Cancel a return request Go to your Purchase history - opens in new window or tab and find the item. Select See request details in the More actions dropdown menu.
If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Handle a return request. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Return shipping. If you accept a return from the buyer, they need to send the item back to you before you issue a refund. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy.
Offer a refund. The first is to respond to a buyer's request for a return. You'll receive a notification in your Returns dashboard.
There, you can elect to offer a partial or full refund. Second, you can cancel an order and issue a refund proactively, before you ship the item. This is the right move if you detect an issue with your product before you even send it, and it's a quick and easy process. To cancel an eBay order whether it has shipped or not — you have 30 days to do so , follow these steps. Locate the item to be refunded and click the arrow beside the words "Leave feedback," and then click "Cancel order" from the drop-down menu.
But the best way to issue an eBay refund is to do so directly via PayPal. Here's how. Log into your PayPal account and click the "Activity" link on top of the page.
Learn more about asking eBay for help. If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension.
You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. When returning an item you should always use tracked postage.
If you didn't, and think the seller should have gotten the item back by now, you can ask us to step in and help. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Most purchases are covered under the eBay Money Back Guarantee.
If you didn't get your item, we'll make sure you either get your money back or receive a replacement. Skip to main content. Enter the key words you want to ask for help. A dialogue will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results. To improve your help experience, please sign in to your account. Take a look at this article to check the status of your return Already asked eBay to step in and looking to appeal the decision?
Here's how the seller may respond: Accept your return request and offer a full refund — You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. When the seller replies, we'll send you an email with details of the next steps.
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