That is, if the price of an item in Yandy drops shortly after your purchase, Yandy will not credit you the price difference. With no price matching or price adjustment, while Yandy prices are in the okay range, the store does not come out as having a commitment to offering the best prices.
Having relatively okay prices is good, but being able to pay less than the full price is even better. Yandy does relatively well in this regards.
Like every promotion generous online store, the landing page of the Yandy website announces many of its offers. There was also a loyalty program which rewards customers for their purchases. This starts with support for a range of convenient payment methods. Yandy ticks the box in this regards. Yandy also accepts some pre-paid cards such as American Express Gift Cards.
However, with the payment methods supported, you should not have any problem with conveniently paying for your order. However, international shipping is also available to many countries of the world. So persons outside the US can also order from Yandy to feel sexy. Thus, the ideal legit online store should offer fast delivery. The exception is Shoes, which ships from the Yandy California warehouse 2 business days after the order is placed.
When shipping to the US, there are three shipping methods available. When Shipping internationally, there are two shipping options. The first option is a Flat Rate Postal service that has no tracking available, and it takes 10 — 16 business days. The second option is Expedited Shipping; it takes 2 — 5 business days; and yes, it has tracking available.
Thus, the ideal online store should offer shipping costs that are as low as possible. It should be noted that when shipping internationally, additional charges such as import taxes, custom duties etc may apply which will be borne by the buyer.
This is because there are online apparel stores that require a customer to spend up to three figures to get free shipping. The worst kept secret is that, most often than not, online buyers are not satisfied with their online purchase when they receive delivery of the item s. Thus, the ideal online legit store will allow returns — that is, buyers should be able to return an unwanted item and get either a replacement item or a refund. Therefore, Yandy allow returns. However, when you return a Yandy item, you can only get a refund.
Yandy does not offer product exchanges, where you can return an unwanted item and get another as a replacement. Thus, the ideal online store should offer a hassle free return process. In this regards, Yandy says its return authorization process is easy as 1, 2, 3. The first thing to do is to contact Yandy for a return authorization. The next thing to do is to package the unwanted item appropriately including the Return Authorization paperwork.
The final step is to ship the return package to Yandy. In that case, the package should be addressed as follows: Yandy. It should be said that Yandy issues only issue one return authorization and one return label per order. Online stores only accept back items that are returned to them within a specified timeframe usually from the delivery date.
Yandy does well in this regards. It offers a 30 days return window. That is, you have 30 days from the date of purchase for any unwanted item in your order to be returned to Yandy. Many online stores offer the 30 days window which starts closing the day the item is delivered to you, and not the day you place the order.
In every retail store, not every purchase is eligible for returns. Most fashion stores out there do not accept return of lingerie. However, for a specialty lingerie store like Yandy, there cannot be a blanket no-no on return of lingerie.
In Yandy, items are final sales that is, cannot be returned , if the hygiene seal is broken. For items that are eligible for returns, these must be in their original condition. That is, they must be unworn, unwashed, unaltered, etc; and they must be returned in their original packaging.
Thus, the ideal online cost will offer return costs that are as low as possible. Unfortunately, Yandy does not offer free returns. Customers bear the cost of returning a Yandy order. Thus, US customers can get free returns.
Thus, the ideal store should process returns and issue refunds fast. In this regards, Yandy states that processing of the returned item is done within 3 — 14 days after receipt of the return package. That said, the refund processing time range from relatively fast to slow.
Also, it is inevitable that some customers will have issues with their orders. For direct contact with Yandy, the online sexy lingerie store supports email, telephone, and live chat.
You can send Yandy a mail by using the online contact form available in its website. Alternatively, you can send a regular e-mail using service yandy. It says it will deliver by the 28th but after reading all of these reviews I'm worried it won't. I paid extra to have my item shipped by the I just got an email stating it will be here on the Two days after my event.
It is now oct 22nd, 4 days later, and it says my order has not even been shipped yet. I have a Halloween party in less than a week, and at this rate I will probably not receive it in time. I ordered costumes on October 6th and I still haven't received them. I have called multiple times most of the time it tells me I can't speak to any one right now to call back later and the one time I got through it either disconnected or they hung up.
I have sent multiple emails and I feel like I'm getting no where. When I've called customer service I've got no answer. I've called 6 times now inside their normal business hours over the course of 2 days. I've also put in a help ticket and have had no response at all. Really disappointed. If you're thinking about purchasing from them I recommend saving yourself the headache and looking elsewhere.
I cant get a response to the email i sent back asking if they have any actual guarantee I will get my costume in time, or if they dont forsee that I am going to get it in time if I will be able to cancel Their offices close and I'm assuming they plan on responding monday - not really cool seeing as I dont know whether or not to go and find a new costume this weekend.
The helpline has a voicemail set up for halloween basically saying they have a lot of orders so no one will be answering the phone I think this company is a money grab. They completely over promise and underdeliver. Again- I really do not recommend ordering from here. False advertising to have an order to someone at a date that your company can not possibly meet is a scam to me. I ordered a Halloween costume from Yandy and the website told me that it had been delivered but I never received it and when I called the company they told me to put in a claim which I did but have never heard back and it has been 2 weeks now and I have a Halloween party coming up and no costume.
Then I ordered another one and I have gotten no shipping date or anything. I paid for 2-day shipping on my costume on Saturday, it is now Tuesday going on Wednesday and my order is supposed to be at my house on Wednesday. I really thought that they would be a great company by looking at the reviews but at this point I wish FashionNova or Amazon still had the costume I ordered so I could've saved myself time, money, and stress.
Don't order anything under 2-day shipping they won't keep their promise anyway. I try not to complain and be "that" person but from the reviews it looks like i should've chosen another company considering they haven't gotten peoples orders from last week. How came you take 14 days to mail a purchase and then say it is out of stock?
My costume came on time and is so much better quality than I thought it would be. Will definitely order again! My address was entered correctly but my package was never even attempted to be delivered. My tracking status says my package is being returned to sender and I have received NO help from Yandy.
I'm at a loss of what to do. Customer service has been no help to me. Avoid at all costs unless you want your money stolen. Sexy panties, but there were no returns and customer service didn't want to take responsibility for wrong sizing on the website. I ordered according to the table but they pretty much told me that I DID get a right size but panties were pretty much falling off of me. I might never come back to this website because of the way they handled the situation.
If you do decide to order that's at your own risk, just know that you are risking your money if something doesn't fit even if it's their fault. Quality is ok at best. Amie was very helpful and understanding when sending me a new item!
The item was defective and the first girl I chatted with quickly ended my case without any solutions but Amie quickly came in and even with my day or two response gaps, she was able to help exactly how I needed and even more so! She is great. Thank you for your products Yandy! Generally Yandy is a decent product since you get what you pay for. It's not high end but it's functional and enjoyable. I've had no problems with sizing, fit, or shipping times.
I've placed 4 orders with them and only ever had one problem with an order. Hey Jayla That does sound off putting but not our process.
No reply yet. I did resend it. If you do not receive it please call us so we can get you resolution. Again I am sorry for the delay. I ordered a costume for Halloween on October At the time, Yandy was running a promotion promising all orders be fulfilled before Halloween. I did not receive my package until November 3.
At that point there was no need for the costume so I made a return. It is now November 23 and I have yet to receive a refund for my late package. If they can't keep promises of making deliveries they don't need to have promotions. It's a slimy way to get more sales At the expense of customers. Frema I am sorry your order did not make it by Halloween.
Please be assured your team worked hard to make that happen. If you can supply your order number I can check the status. Again I apologize for the inconvenience. Hi Shanell If you want to provide your order number I would be happy to look into this for you.
Ordered a Halloween costume on October 19th thinking that was a good amount of time in advance. It's been 7 days and still has not shipped. It says it will deliver by the 28th but no signs. Plus the contact info no rep is reachable smh.
Hi Jalil I do not have your order number to provided specifics but please keep in mind even if we have not shipped your order yet we have a variety of shipping method to get it there. This was my first time using this site and I was a bit skeptical because of the reviews and the price points. But honestly they've given me the best service i've received on an e-commerce platform since the shelter at home order. The customer service representative on the chat line replied to me instantaneously and gave me great sizing tips and suggestions.
The shipping was extraordinarily fast and I got it a lot more sooner than it was estimated. And all the sizes that were recommended to me fit perfectly at such a great price. I am so pleased with this site.
Tip for consumers: if you have any questions or struggling to take pieces reach out to the chat option. I placed my order for the first time last week and was really surprised with the quality of the items and how quick I received my shipment!
The gym clothes that I ordered fit perfect and great quality for the price that I paid! Their lingerie was beautiful and of good quality as well! I will definitely be ordering again! Thank you Yandy, and my husband thanks you too. I paid extra to have my item shipped by the I just got an email stating it will be here on the Two days after my event. Latesha I am sorry about that if you. Please contact our customer care team call or text if you need assistance.
Or send me your order. I'll keep this short and simple because I could go on and on about my negative experience. They don't give you your full refund for what you paid. They deduct from it for your return but they don't disclose that to you everywhere. I sent the customer service proof that the return policy page I was shown did not disclose that and the customer service had the nerve to say that they don't have to disclose that and refused to honor my full refund even though they had my proof.
Overall product quality is bad as well. It is now oct 22nd, 4 days later, and it says my order has not even been shipped yet.
I have a Halloween party in less than a week, and at this rate I will probably not receive it in time. Sexy panties, but there were no returns and customer service didn't want to take responsibility for wrong sizing on the website. I ordered according to the table but they pretty much told me that I DID get a right size but panties were pretty much falling off of me.
I might never come back to this website because of the way they handled the situation. If you do decide to order that's at your own risk, just know that you are risking your money if something doesn't fit even if it's their fault. Quality is ok at best. Tip for consumers: Buy at your own risk, they won't refund your money no matter what.
Hey Oxana I am sorry you felt your pantie was the wrong size we ask for documentation for our records to make sure there was not an issue with you receiving the wrong sizing. It is sometimes easier than having to return the item.
It looks like you did not want to proceed so we were unable to provide a resolution. I am sorry for the inconvenience. I paid for 2-day shipping on my costume on Saturday, it is now Tuesday going on Wednesday and my order is supposed to be at my house on Wednesday. I really thought that they would be a great company by looking at the reviews but at this point I wish FashionNova or Amazon still had the costume I ordered so I could've saved myself time, money, and stress.
Don't order anything under 2-day shipping they won't keep their promise anyway. I try not to complain and be "that" person but from the reviews it looks like i should've chosen another company considering they haven't gotten peoples orders from last week. Lena I apologize for the delay in your order.
I would be happy to look into this for you if you want to message your order. Yandy shipped my order to my old address--I'd changed my primary address on PayPal and I changed all my credit card addresses, but evidently I did not change the shipping address associated with each card on my PayPal account. Maybe my fault I was never given notice that I needed to do so , but whenever something like this happened to me before, or to my friends, or to my husband, the company would reship the merchandise without any fuss.
Not Yandy. I talked to two customer service reps, neither of whom were helpful. One of them said that because I did not adequately review my order confirmation email and cancel the sale the same day, it was my problem. I don't know about you, but I don't scrutinize every confirmation email I receive on a same-day basis to make sure that the company I'm doing business with doesn't have an opportunity to stick it to me. There are plenty of websites to order lingerie from.
Hey Andressa - I would happy to look into this if you supply your order. It does sound like we shipped to the address provided at checkout, but I would be happy to double check.
I ordered an item online from Yandy on Oct 16, and here it is oct 24, and it still says is hasn't sent for delivery yet. I need information on what's happening and that's something they're not informing me about. Hey Melonie - I am sorry for the delay. I see we replied to your email.
I will reach out again. I am sorry for the delay. I ordered a Halloween costume on October 16th thinking that was a good amount of time in advance. It says it will deliver by the 28th but after reading all of these reviews I'm worried it won't. Kenzie - I am sorry for the inconvenience - please understand just because your order has not shipped yet does not mean it will be late. I do not know your order but you can call us or text that number with your order for an update.
How came you take 14 days to mail a purchase and then say it is out of stock? Tip for consumers: How came you take 14 days to mail a purchase and then say it is out of stock? Products used: Purchased at Amazon another product. Simone -- I am sorry for the delay the screen shot you supplied was actually your conversation with UPS. Please message your order so I can look into this for you. I am concerned but you stated it was out of stock yet the post is with UPS.
I want to get to the bottom of this for you so I look forward to you order. Hi Brandi Yandy sells all the major brands of costumes plus our exclusives. The quality of the product is reflected in the price - less expensive the item - less qualify.
0コメント